Book your Dumfries MOT & Service

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Opening September 2020

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Terms & Conditions

Our Corporate Information

Dumfries MOT Centre Limited is the trading name of Robin Hyslop Motors,registered in Scotland with Company Registration Number xxx.

Our Registered Office is:
14 Spitfire Road, Heathhall Industrial Estate, Dumfries, DG1 3PH
Our UK VAT Registration Number is GB xxx.

Quality

You should be delighted with the services and products you receive from us. If you have any query or complaint about the quality of the merchandise you have ordered and received please contact by letter, email, or telephone as noted above.

Complaints Procedure

Please speak to the Manager in the first instance. If he or she cannot resolve the matter to your satisfaction please contact Customer Services on the address above.

Proof of Purchase

Please ensure you retain your invoice, as proof of purchase is necessary before warranty work can be carried out. This does not affect your statutory rights.

Customer Survey

The Dumfries MOT Centre goal of continuous customer satisfaction improvement includes sending an e-mail to our customers following their visit to enquire as to the standard of service they have received. If you do not wish to receive such e-mails, just advise our centre manager.

Privacy

Dumfries MOT Centre Limited is conscious that you trust us with private information which we need to process your order.

You have our assurance that your information will not be shared outside the Dumfries MOT Centre Group with any other organisations except, our chosen payment card service provider.

Information if you are buying or booking online and bringing your car to a centre

 

Acceptance of Bookings for MOT, Servicing, Batteries and Fitting of Tyres

When you make a booking through this website for an MOT, Battery or Service at Dumfries MOT Centre or you place an order on this website to purchase tyres to be fitted by Dumfries MOT Centre you can, but need not, pay in advance. On completing the booking process we will send you an email confirming receipt of your booking and/or order which will contain the details of your booking and/or order. This email will be your order confirmation unless it is for an MOT test when it will confirm your request for a specific booking confirmation.

Such a booking and/or order by you represents an offer to Dumfries MOT Centre to purchase services from Dumfries MOT Centre which, notwithstanding the taking of payment from you by Dumfries MOT Centre, is only accepted by Dumfries MOT Centre to form a contract between you and Dumfries MOT Centre when Dumfries MOT Centre send the Order Confirmation to you. In the event that Dumfries MOT Centre take payment from you before the contract is formed and thereafter Dumfries MOT Centre do not accept your offer and/or do not issue an Order Confirmation to you, Dumfries MOT Centre shall make a full refund of your payment to you.

Any services or products to be fitted on the same booking and/or order which Dumfries MOT Centre have not confirmed in an Order Confirmation do not form part of that contract.

In the case of a request for an MOT booking the centre manager will contact you the following morning to confirm a fixed time when your MOT can be carried out.

We retain the right to refuse to accept any booking order solely at our discretion. If we are concerned that you are attempting to place an order dishonestly, fraudulently, by impersonating someone else or are attempting to use payment details which have been stolen we will make additional checks as to your standing and if appropriate involve external authorities.

These terms are the only terms upon which Dumfries MOT Centre is prepared to deal with a purchaser of its services through this website and they shall govern the contract arising from any order made through this website that is accepted by Dumfries MOT Centre to the entire exclusion of all other terms or conditions.

Pricing

Our pricing is inclusive of UK Value Added Tax for retail customers.

Offers are for retail customers only and all transactions are in UK Sterling only.

We will do our best to fulfil your order but as our website contains a number of goods and services and it is always possible that, despite our best efforts, some of the goods and/or services listed on this website are incorrectly priced. We verify the prices included in your order to us as part of our processing procedures so that, where goods and/or services are incorrectly priced we may, at our discretion, either contact you for your instructions in relation to your order or reject your order and notify you of such rejection.

All quotations are valid for 14 days from the date of issue, unless they include a specific promotional offer which has an earlier expiry date. The expiry date of promotional offers will be clearly marked.

The price of the goods and/or services shall be the price specified by Dumfries MOT Centre in the Order Confirmation it issues to you.

Unless otherwise stated, the cost of fitting any parts purchased is included in your quotation.

Dumfries MOT Centre Limited reserves the right, before the relevant contract is formed in accordance with these terms and conditions, to change the price of the goods.

Once work has started you will be informed immediately of any additional work identified. A new printed quotation will be produced on request and work will only be carried out with your
agreement.

Locale

Transactions are only to be made through this website by residents of and/or individuals located in the United Kingdom.

All services ordered or booked on this website are carried out at our service Centre in Heathhall.

Information about our products, services and guarantees

Products and Services offered

Dumfries MOT Centre Limited offers an extensive range of automotive aftermarket products and
services. This includes but is not limited to the supply and fitting of:

  • Tyres for passenger cars and light commercial vehicles
  • Servicing parts such as filters and oils
  • Car Batteries
  • Brake pads, discs, callipers, shoes and brake pipe
  • Exhausts systems, partial assemblies, and catalytic converters
  • Shock absorbers
  • Wheel alignment
  • Windscreen wipers
  • Air conditioning recharge

In addition, Dumfries MOT Centre Limited is licensed by DVSA to provide MOT testing.

Product Guarantees

Dumfries MOT Centre Limited offers the following product guarantees. The guarantees are not transferable and apply only to the person who purchased the original parts. If you would like further
details please contact us our any of our centre managers. Please also retain your invoice, as this may be needed if you require to make a claim. These guarantees do not extend to any monetary or compensatory claim, in particular consequential or additional losses.

Servicing

All service components and mechanical parts fitted by Dumfries MOT Centre Limited are guaranteed for 3 months.

Brakes

Dumfries MOT Centre limited guarantees any brake pads and brake shoes fitted by us for 3 months full replacement including guarantee should these wear to unserviceable condition provide that no other part than that fitted is responsible for the damage. . N.B. This guarantee does not apply to any vehicle being used in the trade of private hire, taxis or used in off road/ or competitive sports. The guarantee is void if the damage is caused by criminal or malicious damage.

Wheel Alignment

Wheel Alignment is affected by road conditions, vehicle mechanical condition and driving circumstances and therefore adjustment by our fitters cannot be guaranteed by Dumfries MOT Centre Limited, however within 7 days following adjustment we will examine and re-adjust free of charge the alignment should you believe your vehicle requires it.

Batteries

All batteries purchased from Dumfries MOT Centre Limited are guaranteed by manufacture warranty. The warranty cover varies in accordance with the specification details of this will be
included on your invoice, which must be retained should you wish to make a claim.

How to claim under your guarantee

Just take your vehicle to Dumfries MOT Centre Centre together with a copy of the relevant invoice and our Centre Manger will guide you through the process. Parts failing as a result of criminal or malicious damage, fire, theft or where the parts have been repaired by another garage or individual or used for competitive motorsport or on a taxi are excluded. All Dumfries MOT Centre guarantees are in addition to and do not distract from your statutory rights.

Updates

Dumfries MOT Centre Limited reserves the right to update and or/amend the terms and conditions contained on this site without prior notice.